For an update on my ever-evolving Knight Project on an online multimedia comics interface, you’ll be wanting the Knight Project page.
Today was the first half of the Knight’s crash-course at the Stanford D.School in design thinking, half of which took place on the Cal Train and involved tackling the challenge of commuting: how to improve the overall experience, how that varied for the different types of commuter, the emotional influencers that dictate commuters’ behaviours etc. Once we’d acosted various travellers on the Bayshore-Palo Alto slow train and dodged the wrath of the design-challenged ticket inspector, we headed back to campus to thrash out our findings with post-its and whiteboards, dividing the feedback we’d received from interviews into 4 areas: things the passengers said, things they wish Cal train would do, things they felt towards their commuting experience, and things they thought. It was all about fast iterations, prototyping and not being hung up on getting a perfect result the first time round. In fact, being too eager to find an early solution stifles the creative process and will only limit your findings. Counter-intuitive, but very rewarding and looking forward to the follow-up session when we’ll dive deeper into designing a solution for our commuters tomorrow.
If you have any suggestions or feedback on ways to improve your commute, post a comment!